Challenges With Data 1

Challenges With Data
A recent article in Harvard Business Review calls to attention some of the challenges inherent in analyzing Human Resources data.  The writer, Peter Cappelli, points out that analysis of HR data is hampered by a variety of factors including legal issues encountered when crossing international borders, lack of abundant data, and a sense that not ...

Crunchy Ranch Dressing 1

Crunchy Ranch Dressing
With the start of the new year, I polled my followers on Twitter and asked what they’d like to see me blog about in 2017.  Overwhelmingly, the answer was “statistics” (weird, right?).  However, before I move into that realm I’d like to write about my experiences today as a customer, and how they could have ...

A Case In Multiple Data Representations (or: How to Beat a Dead Horse)

A Case In Multiple Data Representations (or: How to Beat a Dead Horse)
The primary purpose of using data in decision-making is to ensure that the best outcome (driven by data, without interference from personal bias) is achieved.  However, this is a very utilitarian perspective that doesn’t take into account the human factors involved in process change.  Because of these human factors (biases, fear of change, need to ...

Book Review: Implementing Change in the NFL 1

Book Review: Implementing Change in the NFL
I just added a new book to my Resources page on my site. Mike Pereira’s new book After Further Review: My Life Including the Infamous, Controversial, and Unforgettable Calls That Changed the NFL has some great nuggets on change management that apply to any change methodology you may be using.  It is a must-read if ...

Improve Your 6M Analysis 1

Improve Your 6M Analysis
Can a tool forced to fit a catchy acronym actually work? I’ve lately found myself conducting a lot of 6M analyses…  You know, the Ishikawa/Cause & Effect Diagram/Fishbone Analysis.  It is a great tool to look a little deeper into the causes of problems.  It can be used to do root cause analysis, or it ...

Change, Buy-In, and How Aristotle Taught Continuous Improvement 1

Change, Buy-In, and How Aristotle Taught Continuous Improvement
At its heart, Continuous Improvement requires persuasive communication skills.  This is because of the inherent resistance to change that all change agents encounter. Make no mistake: people don’t want to change.  If they did, tobacco manufacturers would have gone the way of the dodo many decades ago.  But people like their bad habits, no matter ...

The 5S Fly-by 1

The 5S Fly-by
Continuous Improvement is challenging.  It seems some days as if there just isn’t enough time, and although there is a never-ending list of improvement opportunities some days you just can’t seem to get anything done.  But there is something you can do about it.  I call it the “5S Fly-by”. A 5S Fly-by can be ...

Make It Important 2

Make It Important
In any change leadership situation, it can be challenging to get buy-in from the people involved.  This is especially true when changing culture. There are many ways to approach this challenge in Continuous Process Improvement.  Involving those affected by the change in the decision-making process is incredibly important, as is communication of expectations. Quite possibly ...

Lean Dating 5

Lean Dating
What is “Lean Dating”, and how do you get in on this magical system? I’m happily married so I don’t get to suffer the “joys” of dating any more.  But if I’m ever cloned, I’ve got some good advice lined up for my “other me”: Date lean. How? First off, I’d use a “pull” system. ...

PICK a Winner!

PICK a Winner!
An Impact/Effort Matrix (also known as a PICK Chart) is a great way to prioritize improvement opportunities that are identified by your project team.  This tool classifies items by Impact (high or low) and Effort (again, high or low).  The chart below shows one way to implement a PICK chart: The labeling in the chart ...