customer service ← Anthony DoMoe

Crunchy Ranch Dressing 1

Jan

2017

With the start of the new year, I polled my followers on Twitter and asked what they’d like to see me blog about in 2017. Overwhelmingly, the answer was “statistics” (weird, right?). However, before I move into that realm I’d like to write about my experiences today as a customer, and how they could have ...

Customer Disservice (or, “How to Break a Process”) 3

Jun

2016

Have you ever gotten really crappy service from a broken process? My wife and I recently completed a trip from Richmond, Virginia to Reno, Nevada (through Dallas/Fort Worth) on an airline I won’t mention (although I’ll say that it is the most patriotic of airlines if you happen to be American). Their passenger check-in process ...