lean ← Anthony DoMoe ← Page 2

Are You Leaner than a 3rd-Grader?

Jun

28

2016

Implementation of a new CPI initiative involves interrelated parts moving fluidly through (and beyond) the entire organization. One method of implementation focuses on using an audit checklist to drive the desired results. This is related to the concept of “beginning with the end in mind”, and can be an essential part of driving the right ...

Customer Disservice (or, “How to Break a Process”) 3

Jun

24

2016

Have you ever gotten really crappy service from a broken process? My wife and I recently completed a trip from Richmond, Virginia to Reno, Nevada (through Dallas/Fort Worth) on an airline I won’t mention (although I’ll say that it is the most patriotic of airlines if you happen to be American). Their passenger check-in process ...

Hearing Voice of the Customer at Alamo

Jun

14

2016

My wife and I are on vacation and after a long flight from our home base of Reno to Richmond, Virginia, we wandered up to the rental car garage at the airport; we were tired and it showed. We were warmly greeted by Tyisha, who was about to become our best friend and the expert ...

What Disney Can Teach Us About Lean Methodology 2

Jun

8

2016

Do you remember the Dodo in Disney’s Alice in Wonderland (1951)? You know… The bird who’s standing on a pillar of dry land, exhorting everyone around him to engage in a “caucus race” in order to stay dry? If you’ve seen it, then the image below should refresh your memory. And if you haven’t seen ...

Sustainment Challenges in Continuous Process Improvement

Jun

3

2016

Initiating a Continuous Process Improvement (CPI) program provides a great deal of excitement. At the top level, there is anticipation of great benefits to come, either through cost savings or increases in efficiency. In middle management, there is an exciting opportunity to use new tools to improve your processes. For everyone else there is a ...