Many of us have heard these mantras (or some version of them): “People like change, but nobody wants to change” or “People want to do change, but don’t want change done to them” I live in a home with 5 adults, three children, two dogs, six chicken and a cat. Needless to say, there are ...
With the start of the new year, I polled my followers on Twitter and asked what they’d like to see me blog about in 2017. Overwhelmingly, the answer was “statistics” (weird, right?). However, before I move into that realm I’d like to write about my experiences today as a customer, and how they could have ...
I just added a new book to my Resources page on my site. Mike Pereira’s new book After Further Review: My Life Including the Infamous, Controversial, and Unforgettable Calls That Changed the NFL has some great nuggets on change management that apply to any change methodology you may be using. It is a must-read if ...
I recently had an “oopsie” moment that made me reassess my thoughts on mistake-proofing. I wanted to score a “quick win” and ran a Pareto Analysis of the top causes of downtime on one of my facility’s processes. The top two areas for concern (the “long poles in the tent” so to speak) were expected. ...
