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Anthony DoMoe

Continuous Process Improvement, Data Science, and Statistical Analysis

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All posts tagged customer service

Crunchy Ranch Dressing

Crunchy Ranch Dressing

Posted on January 11, 2017Author Anthony DoMoePosted in 5S, Uncategorized, Voice of the Customer1 Reply

With the start of the new year, I polled my followers on Twitter and asked what they’d like to see me blog about in 2017.  Overwhelmingly, the answer was “statistics” (weird, right?).  However, before I move into that realm I’d like to write about my experiences today as a customer, and how they could have…

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Customer Disservice (or, “How to Break a Process”)

Customer Disservice (or, “How to Break a Process”)

Posted on June 24, 2016Author Anthony DoMoePosted in Lean, Voice of the Customer3 Replies

Have you ever gotten really crappy service from a broken process? My wife and I recently completed a trip from Richmond, Virginia to Reno, Nevada (through Dallas/Fort Worth) on an airline I won’t mention (although I’ll say that it is the most patriotic of airlines if you happen to be American).  Their passenger check-in process…

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