Challenges With Data

Challenges With Data

A recent article in Harvard Business Review calls to attention some of the challenges inherent in analyzing Human Resources data.  The writer, Peter Cappelli, points out that analysis of HR data is hampered by a variety of factors including legal issues encountered when crossing international borders, lack of abundant data, and a sense that not…

Improve Your 6M Analysis

Improve Your 6M Analysis

Can a tool forced to fit a catchy acronym actually work? I’ve lately found myself conducting a lot of 6M analyses…  You know, the Ishikawa/Cause & Effect Diagram/Fishbone Analysis.  It is a great tool to look a little deeper into the causes of problems.  It can be used to do root cause analysis, or it…

Change, Buy-In, and How Aristotle Taught Continuous Improvement

Change, Buy-In, and How Aristotle Taught Continuous Improvement

At its heart, Continuous Improvement requires persuasive communication skills.  This is because of the inherent resistance to change that all change agents encounter. Make no mistake: people don’t want to change.  If they did, tobacco manufacturers would have gone the way of the dodo many decades ago.  But people like their bad habits, no matter…

Make It Important

Make It Important

In any change leadership situation, it can be challenging to get buy-in from the people involved.  This is especially true when changing culture. There are many ways to approach this challenge in Continuous Process Improvement.  Involving those affected by the change in the decision-making process is incredibly important, as is communication of expectations. Quite possibly…

3 Easy Steps to Negative Feedback – Gently!

3 Easy Steps to Negative Feedback – Gently!

You always have opportunity to give feedback to team members.  Usually it will be good feedback.  Occasionally, you will have to give negative feedback.  Here is an easy way to soften the blow when delivering negative feedback: Start with a positive -Emphasize something the team member has done well. -Be sincere, not fluffy.  Don’t “blow…