Book Review: The Six Sigma Way Team Fieldbook

Book Review: The Six Sigma Way Team Fieldbook
Occasionally I run across a new resource that makes process improvement easy. I recently discovered a “new” (to me, anyway) book from 2002 (“The Six Sigma Way Team Fieldbook”, written by Pande, Neuman, and Cavanagh) that I want to share with you because it presents Six Sigma tools and methods in a refreshingly useful way. ...

Staying Afloat in a Sea of Data 1

Staying Afloat in a Sea of Data
During the Six Sigma Measure phase of your project you will probably be collecting a great deal of data. If you aren’t careful, you’ll end up collecting a lot more than you need (either by chasing too much data initially, or by having to go back during the Analyze phase to capture the data you ...

Hearing Voice of the Customer at Alamo

Hearing Voice of the Customer at Alamo
My wife and I are on vacation and after a long flight from our home base of Reno to Richmond, Virginia, we wandered up to the rental car garage at the airport; we were tired and it showed.  We were warmly greeted by Tyisha, who was about to become our best friend and the expert ...

What Disney Can Teach Us About Lean Methodology 2

What Disney Can Teach Us About Lean Methodology
Do you remember the Dodo in Disney’s Alice in Wonderland (1951)?  You know…  The bird who’s standing on a pillar of dry land, exhorting everyone around him to engage in a “caucus race” in order to stay dry?  If you’ve seen it, then the image below should refresh your memory.  And if you haven’t seen ...

Accounting, O-rings, and the Dangers of Extrapolation

Accounting, O-rings, and the Dangers of Extrapolation
I’m currently “knees-deep” (“elbows-deep”?) in a Managerial Accounting course that is part of University of Nevada’s outstanding Executive MBA program, and my cohort is studying Cost Behavior.  Part of the discussion focuses on what is called “Relevant Range”, which is defined as “the range of activity over which we expect our assumptions about cost behavior ...

Sustainment Challenges in Continuous Process Improvement

Initiating a Continuous Process Improvement (CPI) program provides a great deal of excitement.  At the top level, there is anticipation of great benefits to come, either through cost savings or increases in efficiency.  In middle management, there is an exciting opportunity to use new tools to improve your processes.  For everyone else there is a ...